© 2016 Mindset Research

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Wales and West Utilities

WWU is responsible for the pipeline which transports gas to homes and businesses throughout Wales and the south west of England. This involves maintaining and replacing the gas pipe network, connecting new properties and responding to customer gas emergencies. Since its launch in 2005, WWU has worked hard to build a reputation for delivering excellent customer service with safety, reliability and value for money at the heart of everything it does. We have worked with WWU in a number of key areas including: providing for the needs of vulnerable customers; maintaining an ongoing dialogue with stakeholders through its 'Critical Friends' panel; preparing Ofgem funding submissions and analyzing consumer surveys about the dangers of Carbon Monoxide.